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Complaints
  • If something goes wrong.
  • A published complaint channel with a stated process, timeframe and escalation route.
  • How to submit a complaint
    • 1
  • Contact us first
  • Use the in-app support channel or the official KUDIKRED email address. Include your registered phone number and a short description of the issue.
    • 2
  • We acknowledge
  • We acknowledge receipt within the timeframe published in this procedure.
    • 3
  • We investigate and respond
  • We review the case and provide a written response, including the reasons for our decision.
    • 4
  • Escalation
  • If you are not satisfied with the outcome, you may escalate using the channel published in the customer agreement, including the relevant regulator where applicable.
  • All timeframes and escalation channels on this page must match the final KUDIKRED complaints procedure before publication.
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